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Question

HELP ME when do i get my new phone number and account number ? -brought my own phone

  • 24 November 2021
  • 3 replies
  • 53 views

ordered a new account nov 23 - received 2 emails  on nov 24

-1st order - that is sim card is on the way via Canada Post  - Order Shipment Confirmation.

-2nd email - Almost there! Complete your Koodo Self Serve registration now

but after hitting on the button - ‘complete your registration’   on 2nd email

  the screen asks for a koodo phone number  - which i do not have

HELP HELP HELP

 


3 replies

-i had asked for a new phone number but was not prompted to select a new phone number

Userlevel 7
Badge +4

-i had asked for a new phone number but was not prompted to select a new phone number

Did you check your email to see if you have received a copy of the Customer Service Agreement as a PDF file? You should have gotten one. It should show your new phone number and your Koodo account number at the top left hand corner of the first page. 

Userlevel 7
Badge +4

The 2nd email prompt you to register your self serve Whihc you can then login to in order to see your number.

The number is randomly assigned. You can change your number but the options are randomly given to you. I dont think you can search for numbers 

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