Koodo Community
Question

Help by text instead of calling?

  • 19 June 2019
  • 3 replies
  • 181 views

Hi, I need help with my account and obviously the virtual assistant is useless. I can't talk, but I wish to get human help. The merry virtual assistant only suggests callbacks. I need to WRITE my problem to a human. What can I do?

3 replies

Userlevel 7
Badge +4
You can contact them via Facebook messenger.
Userlevel 7
Badge +4
@humanecommunication What was it that you tried to get an answer too? You could ask it here as well, though keep in mind this a public forum so don’t share your personals. That said thousands of customers here maybe able to help you too.
Userlevel 7
Badge +4
You can contact them via Facebook messenger.
SMS or Messenger is the same thing. You won't get instant help via SMS because that's too hard to accomplish and Koodo is a self serve brand where customers should be able to do everything themselves.

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