Can my son use my old SIM card and phone? If so, how do I tell Koodo that we want to transfer use of the card? (I have a new phone with a new smaller SIM card.) We just tried to change phones using self serve but when we enter the SIM card number its says that this equipment is in use. Thanks.
Best answer by Ahmad
Sim cards cannot be reused so you will have to purchase a new one. They're only $10 ($20 for prepaid sim cards). Once you have the new sim, the sim swap should work flawlessly.