I have been hacked TWICE in Jan 2021 alone. Someone got into my self serve, and tried to purchase multiple iPhones! They changed all my info, faked an email, and changed my address to somewhere in Montreal. (I live near Edmonton AB) I am now locked out for a second time, despite changing all security info and advising the rep on the phone to ONLY accept changes made VERBALLY from my number only. I also called the port authority and had a port lock placed on my phone. I've done everything they said, and more... still got hacked again. My only saving grace is that I dont have pre authorized payments set up, and input my info manually every time I pay. I am no longer using self serve to pay my bill, and will instead travel the 20 min drive to a physical store where HOPEFULLY my info will be safer.
Needless to say, I am a very frustrated customer. I have mobile with Koodo and wifi with Telus. This experience has put me off and I am strongly considering switching carriers.
*Edit* This person went as far as to CALL Koodo from a Montreal phone # pretending to be ME! When they could not answer security questions, Koodo flagged it and called my cell. I do not blame any Koodo employees, as hacking happens. I DO, however, expect more security measures to be in place especially after already being hacked once, and sending fraud reports through Koodo and the people who port locked my phone for me.