Everytime I try to create my selfserve account my phone number won't work and the koodo number in the email also don't work!!!!!! It's been six days!!
Best answer by Allan M
Did you receive the self serve creation email yet? Check your spam folder just to make sure it didn't end up in there.
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Did you receive the self serve creation email yet? Check your spam folder just to make sure it didn't end up in there.
Yes I did
And when I enter the phone number they gave me (which is not my original phone number that i requested) I get this
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From the screenshot with the digital bot, the account number is the one in your service agreement when you activate with Koodo (it isn't your phone number). Have you received the service aggrement yet?
I know.
Both my phone number and account number won't register.
Do you have your order number? I could flag a Rep to look into What going on if you're sure you inputed the numbers without typos.
Do you have your order number? I could flag a Rep to look into What going on if you're sure you inputed the numbers without typos.
Please do an email would be preferred, cause my old sim works only on a slow android phone that lags
Do you have your order number? I could flag a Rep to look into What going on if you're sure you inputed the numbers without typos.
Please do an email would be preferred, cause my old sim works only on a slow android phone that lags
Does your old sim work in the new phone?
It would help Koodo know your order number so that we can flag a rep for you.
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