I've been receiving paper bills for years. Now Koodo wants me to use self serve. I went there and tried to set myself up. In the end Koodo tells me that my account is already linked to some e-mail address, and Koodo is awaiting approval from THAT e-mail address to set me up. I have absolutely NO idea what this e-mail is, as I have never, in 5 years, used self serve. So I went on and faithfully tried to use that USELESS online help tool. It eventually told me I was scheduled for a call back within 15 minutes. HOORAY, I thought.... No such luck. I kept my phone unoccupied, waiting. All of a sudden a Voisemail notice arrived. I called Voicemail to hear a message that call back would call again. HUH? They DIDN'T CALL. The voicemail was loaded without an actual call. This process repeated twice and then stopped with the announcement that I could use the online help tool.
I even tried sending an e-mail to the webmaster at koodomobile.com without any results.
This is NOT customer service…
I still cannot do self serve regardless of how many "congratulations" and "high fives" Koodo sends me.