Koodo Community

forgot email password

  • 8 July 2021
  • 2 replies
  • 36 views

I forgot my password to my email acc . So I set up a new one laurales83@gmail.com.  we need to reset it


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2 replies

Userlevel 7
Badge +4

Are you asking about how to reset your Gmail password? You would need to sort that with Google… unless you mean you want to update your email account in Koodo self serve? In that case you need to login with your old email address and then update it to your new address.

Userlevel 7
Badge +4

If you forget the password to your Koodo SS account and have no access to your e-mail, you would need to  schedule a callback using the Koodo's Digital Asistant : http://koodo.ca.ada.support/chat/?language=en