Koodo Community



faulty button/link on self serve pre-authorized credit card payment page

On self-serve when trying to set up pre-authorized credit card payments, after filling in all of my info the "submit" button won't do anything, It's a dead button/link. I've tried from 2 different computers, anyone else notice this and can it get fixed ASAP?

2 replies

Userlevel 3
There might be an issue not sure exactly. If you're having issues updating this I'd call customer service and they could update your payment method for you. Keep in mind the balance of the bill would have to be payed manually at which point the next months payment will be taken from the due date of your bill.
Userlevel 7
I was going to suggest clearing your cache/cookies but you've said you tried 2 different computers so I don't think that's the issue. I would call customer service and have them do it since you're having issues.