I'm moving to Koodo and trying transfer my old phone number through the selft-serve system. I just registered (haven't received my SIM card yet but I do have a Koodo phone
. When I fill the form to move a number I alway end up with "Failed Data Format Validation" without any clues regarding exactly which field is the issue. It looks like the issue described here
but in that case the SIM card was obviously already activated and it appears that timing was the issue (it eventually went through). Do I have to wait for my SIM card to be activated to actually be able to transfer my old phone number? Thanks.