Koodo Community

Error with the phone number transfer form

  • 29 December 2017
  • 1 reply

2 issues with the phone number transfer form:
  • The form asks for a serial number where it actually wants an IMEI.
  • A generic "Failed Data Format Validation" referring to the entire form is returned upon entering something that doesn't match an IMEI
I think that the form should be fixed right away (based on this post this has been going on for at least 10 months) and that a more specific error message referring to the exact field(s) in issue should be returned. 

1 reply

Only enter the account number. Otherwise you are just asking for trouble.