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Error with Self Service


For the last two months whenever I try to go to the self service option to view and print my bill I get Oh no! An error has occurred and my only option is to go back to the home screen.  I simply cannot get on to it.  What is going on?

2 replies

Userlevel 7
Badge +4
Try deleting your browser history, cache and cookies and try again.
Userlevel 7
Badge +4
Paul "Kid Android" Deschamps wrote:

Try deleting your browser history, cache and cookies and try again.

You can do this by pressing CTRL+SHIFT+DEL while your browser is open. Then select the appropriate items and confirm deletion. This works on Windows computers (if on a Mac, use CMD instead of CTRL).

If you're having issues with the app, please uninstall the app and reinstall it again from the appropriate app store.

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