I already a Koodo customer for years. But I currently lost my SIM card and I just purchased a new SIM card to do a SIM swap by myself. I was working through the process and choose to receive the verification code by e-mail but they said ‘MY EMAIL MUST BE ACTIVATE FOR 48 HOURS’ and I can’t receive the code by text (bc obviously I don’t even have any SIM card at this point)
I scheduled a call back, the rep transfered me to another rep but then they cut off my call in between and there’s no way that I can call back to them. And I have to reschedule and wait until the next day. I came to their booth but the rep there is not very helpful as well.
What should I do in this situation?