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ending seasonal hold


OK..I’ve tried….various codes on my phone.

                             called your numbers

                              Used your website and links

                              Nothing works to end seasonal hold on my phone. I’m in a two week isolation and need this done !


36 replies

I am also trying to end seasonal hold but every time I try through self serve all the plans show but are grayed out and I’m not able to select any of them?

I've authenticated from your message. 

Userlevel 6
Badge +4

Waiting for a reply from FB.

 

Says oops something whent wrong but we're working on it

 

Tried on multiple devices


Hi David! I have replied to your message from Facebook. Thank you.

Waiting for a reply from FB.

 

Says oops something whent wrong but we're working on it

 

Tried on multiple devices

Userlevel 7
Badge +4

It doesn't give me any option to pick any plan

What kind of error message?

You mentioned that "they are working on it". Did you contact them through FB already?  If so, they will contact you when issue was fixed.

You can try to clearing browsing history and/or using different browsers to try to change your plan again too

It doesn't give me any option to pick any plan

Userlevel 7
Badge +4

I am trying to end seasonal hold, go to view plans and get an error, there is an issue and they're working on it…

I had unlimited nationwide and 10gb before.

They require to pick in market plan when you came back to Canada and end the seasonal hold.

You won't be  able to get same plan unless it's still available currently.

I am trying to end seasonal hold, go to view plans and get an error, there is an issue and they're working on it…

I had unlimited nationwide and 10gb before.

Userlevel 7
Badge +4

A few more details of your issue would help. Which plan are you trying to select?

Same issue, please help

thanks again Johanne….both phones are working !

Userlevel 5

@Hedley Habberjam Done,  only to power cycle phone. Have a great weekend everyone 

Userlevel 5

@Sarahsarah done, just need to power cycle your phone 

Ok sounds good thanks 

 😊 

sarah

Userlevel 5

@Sarahsarah Ok , I’ll put the 35$ plan and you can always go and change it later.  FYI - The other plan is a promo for new activation online 

June would like the same plan (35.00 ) if available

go for it

Actually i would like just the $35 one with unlimited calls and text instead.  Don’t really need data right now.  Thanks so much for your help . Sarah 

OK.  put her on the 50.00 plan

Userlevel 5

@Hedley Habberjam  You are also not able to change it on your Self Serve?

Here is a screen shot of what the website says above 

Userlevel 5

@Sarahsarah I have 50$ with 2GB or 55 with 4GB. Both have unlimited minutes 

oops...wrong info of course...My wife would like a cheaper plan pllease

Hey Johanne...great job..now 250 300 1625 is my wife….can you do the same for her….same plan

Thanks, I was trying for the $50 unlimited calls and txt with 5 gb data plan 

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