Koodo Community
Question

Email Linked to Another Account Needs Approval


 I just got a new Koodo account and my email says that it’s linked to another account and requires approval but I have no emails about giving approval. Help!! Very frustrated. 


14 replies

Userlevel 7
Badge +4

Did you get your new sim and phone yet?

Do they work?  

 

Did you get your self serve confirmation email or did you try to resister for self serve on your own?

I got a new phone, sim and new account. The old account was not associated with this email. 

Userlevel 7
Badge +4

If you cannot find any emails in your junk folder either, you can go to koodo.com/chat and try saying that you cannot access self-serve. It should give you prompts to reset and try again with a new email sent. LEt us know if it doesn’t work.

Yeah I tried that, the chat was useless for my issue

Userlevel 7
Badge +4

The next step would be to schedule a call back

Userlevel 7
Badge +4

I got a new phone, sim and new account. The old account was not associated with this email. 

Do they work?  

Did you get your self serve confirmation email or did you try to resister for self serve on your own?

I got a new phone, sim and new account. The old account was not associated with this email. 

Do they work?  

Did you get your self serve confirmation email or did you try to resister for self serve on your own?

Yes they work. Yes I got an email. Clicked the link and it says I can’t. 

The next step would be to schedule a call back

Can’t do that. I work all day 

Userlevel 7
Badge +4

I got a new phone, sim and new account. The old account was not associated with this email. 

Do they work?  

Did you get your self serve confirmation email or did you try to resister for self serve on your own?

Yes they work. Yes I got an email. Clicked the link and it says I can’t. 

Go to koodo assist and say you are having self serve issues.  When asked, say it is your first time logging in and it will do a soft reset on your self serve account.

https://www.koodomobile.com/en/help?autobots=rollout

I got a new phone, sim and new account. The old account was not associated with this email. 

Do they work?  

Did you get your self serve confirmation email or did you try to resister for self serve on your own?

Yes they work. Yes I got an email. Clicked the link and it says I can’t. 

Go to koodo assist and say you are having self serve issues.  When asked, say it is your first time logging in and it will do a soft reset on your self serve account.

https://www.koodomobile.com/en/help?autobots=rollout

It tells me that the email already has an account and I’m waiting permission from my email to use it. But I never got an email? 

Userlevel 7
Badge +4

I got a new phone, sim and new account. The old account was not associated with this email. 

Do they work?  

Did you get your self serve confirmation email or did you try to resister for self serve on your own?

Yes they work. Yes I got an email. Clicked the link and it says I can’t. 

Go to koodo assist and say you are having self serve issues.  When asked, say it is your first time logging in and it will do a soft reset on your self serve account.

https://www.koodomobile.com/en/help?autobots=rollout

It tells me that the email already has an account and I’m waiting permission from my email to use it. But I never got an email? 

Is this what self serve is saying after the soft reset by Koodo assist?

You need to provide some more context with your statements or I will just ask you to do the same steps above again.

hi.

 I got a new phone new sim and everything is working. But when I want to log in selfe serve ,they say wait for account approval. 

I have reset the password , still the same message : wait for approval. 

I tried also the kodoo chat assistant and no succes. 

Please help. 

Thanks 

 

Userlevel 7
Badge +4

As @Dennis said earlier in this thread: 

Go to koodo assist and say you are having self serve issues.  When asked, say it is your first time logging in and it will do a soft reset on your self serve account.

https://www.koodomobile.com/en/help?autobots=rollout

 

Userlevel 7
Badge +4

For future cases, to reset your self serve access, you can use the direct link of https://koo.do/SSreg to reset your account.

(Just in case koodo assist gives you a hard time getting to this spot when you’re asking questions)

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