I have had my outlook address linked to my self serve account for longer then 1 month, now when I try to change my SIM card and I am on the screen receive verification code via text or email I go email and I get this pop up notification on the webpage saying something like this email needs to be linked for longer then 48 hours which is obsured because it’s been longer then a month with this email linked to my account i can’t use my Mobile number because it’s gone and has a dead battery no way to find it so that’s a dead end can somebody explain how to work around this strange type of complication I don’t want to call koodo because they charge 50$ per call about changing account details etc and I can’t afford that right now somebody please help should I try a computer I don’t exactly have one tat I can use right now unless I’m willing to walk half a city away in the bearing heat not prepared so please help
I can offer some suggestions to help you work around this situation:
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Clear browser cache and cookies: Sometimes, clearing your browser's cache and cookies can resolve website-related issues. Try clearing the cache and cookies of the browser you're using to access the Koodo self-serve website. Then, attempt the SIM card change process again to see if the pop-up notification persists.
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Try a different browser or device: If clearing the cache and cookies doesn't work, try accessing the Koodo self-serve website using a different browser or device. Sometimes, compatibility issues can arise, and using an alternative browser or device may provide a different result.
If these won’t work, I will flag a rep for you.
+4
They only charge you for service request that you can do it yourself in self-serve. If you had issue with SIM change, there shouldn't be any fee if the error was from Koodo self-serve.
Regarding the SIM change, are you a prepaid or postpaid customer? If your current phone was misplaced, you might have to schedule a call back from them or visit a Koodo kiosk to get a different sim.
I bought a factory restored iPhone 8 from mobile Klinic my old Samsung I had bought from Koodo had been lost and it could be anywhere I tried logging into Google to check find my device but there was no response or whatever I’m guessing the battery is dead but I had send last location once the battery gets to 5 percent so it’s strange I couldn’t even find its last location the electronic internet world has been treating me like some type or kind of maniac I’m not too happy with it anyways I’ll do what you said and clear the cache and all other types of data from the internet browser im using btw in using safari and I can’t begin creating a apple account until i have my number up and working on the new SIM card on my new phone so yeah I’ll get back to you in 5
I bought a factory restored iPhone 8 from mobile Klinic my old Samsung I had bought from Koodo had been lost and it could be anywhere I tried logging into Google to check find my device but there was no response or whatever I’m guessing the battery is dead but I had send last location once the battery gets to 5 percent so it’s strange I couldn’t even find its last location the electronic internet world has been treating me like some type or kind of maniac I’m not too happy with it anyways I’ll do what you said and clear the cache and all other types of data from the internet browser im using btw in using safari and I can’t begin creating a apple account until i have my number up and working on the new SIM card on my new phone so yeah I’ll get back to you in 5
Since you are unable to get the verification code from your email address, did you try scheduling a callback through Koodo Assist to speak with a rep? You can download an app that can make or receive calls, such as Fongo, and schedule a callback to that number instead. https://Koo.do/Chat
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