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Email address connected with my account is no longer valid and I forgot my password.


The email address connected with my account is no longer valid - how do I change the email if I have forgotten my password and can't log into my account?

5 replies

Userlevel 7
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I believe your only option would be to call Koodo and explain to them what happened. How can an e-mail adress become invalid?
Robert wrote:

I believe your only option would be to call Koodo and explain to them what happened. How can ...

I changed from shaw to telus so my shaw email address is no longer valid.
Userlevel 7
Badge +4
Robert wrote:

I believe your only option would be to call Koodo and explain to them what happened. How can ...

Can't you connect to it anymore so you can reset your password?
Robert wrote:

I believe your only option would be to call Koodo and explain to them what happened. How can ...

I have reset my password and still can't get into my account
Userlevel 7
Badge +4
Robert wrote:

I believe your only option would be to call Koodo and explain to them what happened. How can ...

hi Cheryl,
the topic is 1year old. Don't revive it pls, your problem might be very different from that.
So you reset your password, and the new password didn't work? Have you tried with another browser? or tried to clear the cache of the current browser?


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