Koodo Community


i cant find my account info?? my email is not working

2 replies

Userlevel 7
Badge +4
Did you set up and register for self serve? You have to register for it first before you can use it. Did you forget your password? There is a link called forgot password on the login screen. If it just plain ole buggered up then you need to call Koodo (*611 on a koodo cell) and they can reset your self serve account for you
Userlevel 7
Did you already sign up for self-serve and now you can't log in? If so, I'd recommend either the "forgot password" or "forgot username" option on the side of this page: https://secure.koodomobile.com/account. If that doesn't work, you need to call *611 and they can assist you from this point If you haven't signed up for self-serve, you need to do that first here: https://secure.koodomobile.com/account/Registration.portal