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Download on self serve


Unable to download bills in self serve...no pdf download problems on any other sites. Any ideas why?
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Best answer by Ismail.koodo 31 January 2019, 19:17

Hello Linda!

Have you tried deleting your navigation history and cookies and trying again?

You can also try changing the browser you are using or even the device.

If none of that work, you can contact us in private on Facebook or Twitter and we will solve this issue for you 🙂

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6 replies

Userlevel 7
Badge +4
Is this your first bill? When did your billing cycle end?
Userlevel 7
Badge +4
Can you provide more details as to what's going on? Are you able to select to download or not at all? Does it just not download then? Any error messages? Etc
Thanks Dennis and Goran for any assistance either can provide. Not a new customer...been with Koodo for years. First time downloading and printing bill. No error msg. Click on pdf arrow or month and screen goes white. Tried at least 10 times on various months including current bill on screen...only get white screen when click on download.
Userlevel 7
Badge +4
Try with a different browser. Are you doing this on a computer? I know some don't play nice with actually download ing.
Userlevel 7
Badge +4
DO you have popups blocked or an ad-blocked that may cause this?
Userlevel 3
Badge +4
Hello Linda!

Have you tried deleting your navigation history and cookies and trying again?

You can also try changing the browser you are using or even the device.

If none of that work, you can contact us in private on Facebook or Twitter and we will solve this issue for you 🙂

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