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Difficulty updating profile


Moved to Burlington from Barrie and can't change my address. When I type it in it says it is not a valid address even though it shows up in the dropdown addresses! I also can't change my email address. It won't let me add the .com on the end

4 replies

Userlevel 7
Hi Wendy, If you keep having issues trying to make the change online, try giving koodo a call. Explain to them the issues you are having and they should assist you by giving steps on the proper input of your address or do it for you online.
Userlevel 7
Badge +4
Did you try with another browser to see if the problem still persists?
Robert wrote:

Did you try with another browser to see if the problem still persists?

Yes

Userlevel 4
Hi Wendy! We'd love to help you complete your address change! You can reach us through our Facebook and Twitter pages if you still need help :) 

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