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difficulties porting my number


Hello,

First, I am trying to port my number, but it self-serve says it does not qualify due to this:

The number entered is not eligible for the following reason: 
No, this number isn't eligible to move to Koodo Mobile because it is already active on our network. To switch to Koodo Mobile with a new number, please visit our Web Store (link to Webstore) or a Koodo retailer to activate with Koodo Mobile. (RC E8)
Please check your number and try again.

The thing is, this number is currently attached to Bell, and was even previously ported from Rogers many years ago.

Second question, should the Bell SIM still be in the phone and the phone turn on when porting, or does it matter?

Thanks,
Derek

11 replies

Userlevel 3
That usually (always? :)) happens when you port from Koodo to another provider (excluding TELUS family) and then try to port back to Koodo in less than a month to take advantage of some nice plan. Koodo reps need to remove your number manually, or you can wait if what I said is the case.
Not Jean-Pierre Blais wrote:

That usually (always? :)) happens when you port from Koodo to another provider (excluding TELUS f...

Hmmm ... ok, the number has never been with Koodo or Telus as far as I know, but maybe was before I got it?  I have had this number for years, at least five years.
Userlevel 7
Badge +4
Not Jean-Pierre Blais wrote:

That usually (always? :)) happens when you port from Koodo to another provider (excluding TELUS f...

Send Koodo a private message on facebook or twitter and they can help you with your port

Not Jean-Pierre Blais wrote:

That usually (always? :)) happens when you port from Koodo to another provider (excluding TELUS f...

Yes, will do.
Not Jean-Pierre Blais wrote:

That usually (always? :)) happens when you port from Koodo to another provider (excluding TELUS f...

@Dennis, current situation.  Ticket was raised to the porting department.

About a day later, I got notification from Bell that number# was deactivated.
When I log into self serve, and I now see the number I wanted to port on my self-serve account (which is good).

I have not received a text/phone call saying the port is complete.

I have rebooted the phone several times, even battery pull, and it still comes up with the temporary phone#.

Could things still be in process, or should I call into customer service again?
Userlevel 3
Not Jean-Pierre Blais wrote:

That usually (always? :)) happens when you port from Koodo to another provider (excluding TELUS f...

What your phone thinks your number is meaningless because Koodo's network doesn't care about it. Can you receive calls/texts with the ported number?
Not Jean-Pierre Blais wrote:

That usually (always? :)) happens when you port from Koodo to another provider (excluding TELUS f...

No, if I called the desired number (from Bell), it says it is not in service.  Call/text to the temporary number still go through.

The desired number (from Bell) is listed in self-serve under my account, whereas before the ticket was raised to the porting department, it was the temporary number.
Userlevel 3
Not Jean-Pierre Blais wrote:

That usually (always? :)) happens when you port from Koodo to another provider (excluding TELUS f...

What Self Serve thinks your number is also meaningless because other networks don't care about it. It only matters for outgoing calls/texts, which is basically caller ID spoofing until Koodo actually gets the number.

Yes, you should contact customer service. Number ports aren't supposed to take that long, especially after your previous account is deactivated.
Not Jean-Pierre Blais wrote:

That usually (always? :)) happens when you port from Koodo to another provider (excluding TELUS f...

OK, will do.

I did a lookup on the number, and it now says the provider is Telus/Koodo.
Not Jean-Pierre Blais wrote:

That usually (always? :)) happens when you port from Koodo to another provider (excluding TELUS f...

CS said the mapping to the SIM will occur within 48 hours, the port process was completed from Bell.  So I will wait a bit longer.

Thanks for the replies.
Userlevel 7
Badge +4
Not Jean-Pierre Blais wrote:

That usually (always? :)) happens when you port from Koodo to another provider (excluding TELUS f...

48 hours does sound excessive.  Usually porting does not encounter these problems.

Since we are going into the weekend, I may want to contact Koodo end of business day today and even tomorrow.  Otherwise, if it doesnt work, this will drag onto Monday

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