Koodo Community



Did ask for Self-Serve Switch, was made anyway

I just got an email thanking me for switching to Koodo Self-Serve and I did nothing of the sort. How can I revert back to the monthly billing arrangement that I had previously? Its disappointing that a company that's given me excellent service for 5 years would just switch me over to a new billing plan without consulting me.

2 replies

Userlevel 7
Badge +4
If you mean prepaid, you're not the only one to receive that email: http://community.koodomobile.com/koodo/topics/post-paid-customer-received-a-welcome-to-koodo-prepaid-email My money's on a system glitch.
Userlevel 2
Hey Owen, Sorry for the headache, that email was indeed a glitch. We're investigating the source right now. You can ignore the email. ________________________ If you see a good answer, give it a star.