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Data Block


What happened to the option of adding the "data block" addon via self serve? I can't find it online or in the app.

8 replies

Userlevel 7
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It has never been possible to add a data block via self serve, only to remove it. You need to call customer service to add a data block to your account.
just called koodo couple hours ago and added data block, now nothing on phone works?  why

Userlevel 7
Badge +4
Deb L Laface wrote:

just called koodo couple hours ago and added data block, now nothing on phone works?  why

Did you get any error message? - (No service, no sim...?) 
Did you try to power off/on? And/or take the sim card out and put it back in?
Deb L Laface wrote:

just called koodo couple hours ago and added data block, now nothing on phone works?  why

Koodo mobile customer service representative says it doesn't work with Data plans. I am not sure what is the purpose of this add-on then?
Userlevel 3
Deb L Laface wrote:

just called koodo couple hours ago and added data block, now nothing on phone works?  why

Why would you want to Block Data when you are paying for Data? It's for when you don't have a data plan, and you don't want to accidentally use ridiculously expensive pay-per-use data.
Userlevel 7
Badge +4
Deb L Laface wrote:

just called koodo couple hours ago and added data block, now nothing on phone works?  why

Abi G it there are plans without data included in the rate plan but currently there aren't any offered. At any rate, if you enable the shock free data option to have data stopped at 100%, you won't incur overages until you agree to it each time. If you have an older plan that doesn't have SFD, you'll have to rely on your phone's built in data limiter and other options.
Userlevel 3
Deb L Laface wrote:

just called koodo couple hours ago and added data block, now nothing on phone works?  why

There is a $40 plan in most provinces, and a $28 one in QC without data right now.
Userlevel 4
Deb L Laface wrote:

just called koodo couple hours ago and added data block, now nothing on phone works?  why

Data add-on is useful as well if you don't have data but want to send MMS .

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