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  • 30 January 2021
  • 8 replies
  • 111 views

I am trying to upgrade my data plan due to needing it more often for work now, however when I sign in and go to where I need to choose change my rate plan it will not load any new plans for me. I’ve tried refreshing the page, signing in on a different device and trying and nothing seems to be working 

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Best answer by Mayumi 30 January 2021, 18:32

If you tried with different devices and browser and still not working, then it here might be something wrong/ glitch  with your account.

Set up a call back through chat ask them to change it for you.    Make sure you tell them you tried it through self serve, but it didn't work. So they don't charge you for plan change.

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8 replies

Userlevel 7
Badge +4

If you tried with different devices and browser and still not working, then it here might be something wrong/ glitch  with your account.

Set up a call back through chat ask them to change it for you.    Make sure you tell them you tried it through self serve, but it didn't work. So they don't charge you for plan change.

call back plz

Userlevel 7
Badge +4

call back plz

 

Use this link to set up a call back

https://www.koodomobile.com/en/help?autobots=rollout
 

 

my data need fixing

call back

i got 1 g data n paying 55 a month n i have no day time calls but ur offering 8 gigs n anytime calling in canada for the same price as im paying why?

Userlevel 7
Badge +4

We are just customers like you. You can check Koodo’s plans here: https://www.koodomobile.com/rate-plans?INTCMP=KMNew_NavMenu_Shop_Plans but a lot of these are for new customers or people that upgrade their phone.

If you still have questions, you will need to start a new thread.

Userlevel 7
Badge +4

We are just customers like you. You can check Koodo’s plans here: https://www.koodomobile.com/rate-plans?INTCMP=KMNew_NavMenu_Shop_Plans but a lot of these are for new customers or people that upgrade their phone.

If you still have questions, you will need to start a new thread.

i got 1 g data n paying 55 a month n i have no day time calls but ur offering 8 gigs n anytime calling in canada for the same price as im paying why?

Log-in to self serve and check we hat is available for you.

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