My Base Plan has expired although I have automatic top-ups linked to a valid credit card. The company seems to provide no support for prepaid users. I would like to know what organization to take to Small Claims Court to recover my losses and damages for loss of service. In particular, I have stranded credit with the account which I can no longer use. Do I take Telus to court or does Koodo have some independent legal existence?
There is *611. But they say they will charge you $5 (or more?) for a call to that number. There should be someone to call when the software Koodo has put on its servers malfunctions.