I want to change my phone, but when I try to do it online, it says "Sorry, you are not authorized to access this information. " How can I change my phone but keep my plan?
Best answer by Ahmad
Are you the account holder? If not, that's why it's not letting you. Get the account holder to log in with their self-serve information. Also, if you already have a phone that uses a sim card and your new phone takes sim card as well, all you need to do is just put your sim card into the new phone without having to do anything.