I had an old $20 plan with 200 minutes and 50 text messages, along with $10 five essential add-on. I just added the promotional plan of $25 with 100 min and unlimited text messages. When I click on the Five Essentials link at the bottom of the Self-serve page, the next page says I longer have five essentials on my account and gives me a link to add it. When I click on the link, it takes me to the Add-ons tab, but five essentials is not listed. When I also click on add/remove/change add-on "helpful link" on the Self-serve home page, the Five Essentials is also not listed. I have been using five essentials and had an 25% EPP discount since 2008. I am so upset that I might have lost these (even though Andrew from Yorkdale Mall said I should be able to keep my add-on and discount)
I don't want to pay an extra $10 to try and call CS. If I can't get them back, I will switch to fido or virgin... they also have the same promotional plans. Its cheaper to just buy out a phone, even with my positive tab.