Change Sim Card Number | Koodo Community
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Change Sim Card Number

  • 8 September 2021
  • 4 replies

So I lost my sim card and luckily there are 2 numbers on the account so I did sms verification and have been on step 3 loading page after hitting enter for the last half hour. How long am I to wait?

4 replies

Userlevel 7
Badge +4

You’re stuck on the loading page? Havec you tried another browser? 

Userlevel 7
Badge +4

What point are you at now? Do you have a new Sim card and you are attempting to do a Sim swap?

I have a new sim card now and trying to swap my old sim card number for the new one in the self serve change sim card and i get to step 3 get the code enter it and it just continues loading thats it. I just tried on a different browser


it is a sim swap yes