Koodo Community
Community
Question

change of address not working

T

I’m trying to change my address to get a proper proof of address from my bill however whenever o update my address it says “success” and then goes right back to my old address. I’ve tried this multiple times 

3 replies

Bernard Koodo
Userlevel 7
Badge +4

@Terilyn We use Canada Post’s address verification system. Can you pls let us know if your new address shows up when you type it in here:

https://www.canadapost-postescanada.ca/ac/

Thanks!

T

@Terilyn We use Canada Post’s address verification system. Can you pls let us know if your new address shows up when you type it in here:

https://www.canadapost-postescanada.ca/ac/

Thanks!

Yes my address shows up. I type it in the bar on self serve, click submit. It says my address has been changed but it doesn’t change 

Bernard Koodo
Userlevel 7
Badge +4

@Terilyn Hmmm...ok, let us try to call you and help with the manual update. 

Reply


Terms & Conditions
Koodo Community