Koodo Community
Question

Change of Address Issue

  • 13 August 2019
  • 1 reply
  • 349 views

Hello,

I updated my address and the change has applied on my self serve profile, however my bill just became available online today and still shows my old address. How long should it take for the address change to show up on my bills? I need a PDF of my phone bill with my current address as part of confirming my identity to open an investment account.

Thanks!

1 reply

Userlevel 7
Badge +4
Itll show up on the next bill.
The bill was likely already generated before you changed the address.

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