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Question

Change my sim card and I am stuck on the verification code stage,

  • 17 November 2023
  • 3 replies
  • 35 views

I am trying to change my sim card and I am stuck on the verification code stage.

 

I do not have access to my number due to a sim card issue so I have sent it to my email. I have checked the email is correct but I’ve waited 30mins for the code to come to email and I have not received any code yet.
Yes already checked my spam and junk 

I have tried the resend code option as well with no success.

Can anyone contact me please


3 replies

Userlevel 7
Badge +4

Did you check your spam/junk email folder to ensure it didnt end up there.

Yes already checked my spam and junk 

Userlevel 7
Badge +4

Is the email you used the direct email you are accessing or is the email being forwarded to another email?  As sometimes that causes a delay in the email.

For examples, my koodo login is a hotmail I forward to my gmail and there is a 12 hour delay for some reason

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