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change email address


how do i change my email address on my prepaid self serve account?

4 replies

Userlevel 7
Badge +4
Hi Adrienne, Go to https://prepaidselfserve.koodomobile.com/ and log in, Then click My Profile, then Change Username. It's a bit of a strange place but it seems to work 🙂
Sophia wrote:

Hi Adrienne, Go to https://prepaidselfserve.koodomobile.com/ and log in, Then click My Profil...

I would like to change my contact email address. When I change my user name email address this comes up: "Please note that changing your Username will not change your contact email address. If you would like to change your contact email address, please go to Edit Address" Edit address does not seem to exist, or at least I cannot find it
I would like to change my contact email address. When I change my user name email address this comes up: "Please note that changing your Username will not change your contact email address. If you would like to change your contact email address, please go to Edit Address" Edit address does not seem to exist, or at least I cannot find it.
Userlevel 7
Badge +4
adrienne gasior wrote:

I would like to change my contact email address. When I change my user name email address this co...

Haha ok Adrienne, we got your message about 6 times now 🙂 As others said, you probably need to contact Koodo, *611. There is no need to post your messages more than once, trust me, you WILL get answers even if you only post them once 🙂

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