Really looking for some help here.
About a week and a half ago the charge-port of my certified pre-owned iphone 8+ stopped working. Ive had the phone for <6 months. After going back and forth between several koodo/telus locations and phone calls with the help line I eventually was able to have it sent in for repair, under warranty as Koodo supposedly guarantees the phones for a year.
I just got it back today, not repaired, because they’re claiming that there was unauthorized mods to the phone so now it is not covered by warranty.
Koodo is refusing to help me with the issue. even though their warranty states
Certified Pre-Owned Phone Warranty
Every Certified Pre-Owned Phone purchased after November 10, 2020 includes a Certified Pre-owned warranty valid for a period of up to 1 year from the date of purchase**. We’ll cover the costs to repair any manufacturer’s defects for this period.
I have not made any mods since getting the phone, it is in excellent/ perfect condition and they were unable to give me any further details. this means that koodo sold me a phone with mods and essentially no warranty and now they are saying that to get more information there is a 125$ diagnostic fee.
This feels like bad business practice, and I’m feeling pretty tired of being shuffled between in-person stores where employees redirect me to the call line, and then calling and being redirected to the store.
What are my options here?
Any and all help is really appreciated, thanks community!!