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Certificate expired when trying to logout

  • 17 February 2019
  • 4 replies
  • 63 views

Haven't seen much of this on the forum if any. I am either assuming that kodoo needs to renew its certifcation or something is messed with the logout screen.
The only way to confirm a full logout is a one time exception.
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Best answer by David AKU 17 February 2019, 02:39

Are you running an anti-virus program on your computer? If so, this is a known issue with Firefox and some anti-virus. I just dealt with this exact issue on a Dell computer using FireFox and ESET anti-virus. The error did not appear on Edge browser. I found a description on the ESET webpage to address the issue, by searching ESET and the error description.
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Userlevel 7
Badge +4
Can you give us a screensot?
Userlevel 3
Can you give us a screensot?
Log in to Self Serve. Click Log out.


Can you give us a screensot?

It will only give that screen if you login through kodoomobile website, then go to self serve, then log out from there.
Userlevel 7
Badge +4
Are you running an anti-virus program on your computer? If so, this is a known issue with Firefox and some anti-virus. I just dealt with this exact issue on a Dell computer using FireFox and ESET anti-virus. The error did not appear on Edge browser. I found a description on the ESET webpage to address the issue, by searching ESET and the error description.

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