Koodo Community
Community
Question

Cant reset password

  • 30 January 2013
  • 7 replies
  • 29 views
E
Im trying to reset my password, and it will not work at all. it just says generic error. ive tried copying and pasting the link, it still says generic error. i have a pay as you go account. ive gottten the email, and when i click on the link it says generic error. ive tried on different computers, so its not the computers. HELP!

7 replies

M
Userlevel 1
Hey Emma, That sounds frustrating. Sorry. There may have been an error in the system. The quickest fix now is a free call to *611. Customer Service Reps will be able to reset your account for you. Good luck.
T
This happens to me all the time. And the call is NOT free, I was charged $5.
M
Userlevel 2
This happens to me all the time. And the call is NOT free, I was charged $5. Hey Tracy, we do not charge customers calling and request help. There would be no reason you would be charged $5 🙂.
E
This happens to me all the time. And the call is NOT free, I was charged $5. I am experincing the same thing as Emma. I would love to call *611 but I don't have daytime minutes...I just want to change my plan to a better one. Why the headaches??
J
Userlevel 7
This happens to me all the time. And the call is NOT free, I was charged $5. Well the good news is calls to customer service don't use airtime... I think. At least on prepaid it's always free to call.
E
This happens to me all the time. And the call is NOT free, I was charged $5. Thanks! *611 doesn't give you a live person. Do you know what # i need to use? Thanks for your help!
K
This happens to me all the time. And the call is NOT free, I was charged $5. You have to go through the options until you get to a live person.

Reply

    Koodo Community