Koodo Community



Cannot update to new email address

So I'm trying to update my email address on koodo and I keep receiving an error message saying that my new email address is invalid. I'm assuming the validation on the form is blocking email addresses that have a trailing underscore (ex. bob_@email.com). Is it possible to bring this matter to the IT department's attention?

2 replies

Userlevel 7
Badge +4
*611 from your Koodo phone ( option 5 for customer service) or 1-866-995-6636
Userlevel 3
You'd have to call in to Koodo and have them do it on their end. They will send you a profile confirmation e-mail directly to your e-mail address.