I ordered a new phone 2 nights ago. When I try to track on self serve, it does not recognize the order number.
Can you provide the order number?
Have you tried tracking your order using this link?
Another option is to contact the webstore by email at email@example.com to see if there is a problem with the order number.
@Lifeshine Only online orders checkable at the moment. You ordered via the a phone call. As soon as the order is shipped they should send you an email with tracking info for your device.
Thanks Bernard...I think it’s almost been a week without an email. Who can I contact?
Schedule a callback through Koodo Assist or send a message to a Koodo rep on Facebook Messenger or Twitter.
@Lifeshine Looks like the phone your ordered is a popular one. We are getting a shipment late this week and your order should be fulfilled then. Hope this helps and thanks for your patience!
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