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Cannot shop for a new plan...


When I try to shop for a new plan, and I pick one of the current plans offered as a promotion, I'm prompted to pick a new line, or change my plan.  When I chose to change my plan, I get taken to a page that prompts me to pick a subscriber (my wife and I are both on the same account).  After I pick the subcriber, I'm dropped into the default profile page, and nothing appears to have changed.  Is enyone else currently experiencing this issue?

9 replies

Userlevel 7
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Hmm... could be a glitch... normally if your Tab is paid off, you should be able to change to a new plan without having to open a new line. Do you still have an outstanding Tab?
By Tab, do you mean my latest bill?  I did actually forget to pay my last bill, which I have done including the 2% late payment charge...do I have to wait for that to be received before I can change my plan?

Edit: to be honest, I've looked through all my messages, and found that I never received any notification of my last bill.  No wonder I didn't pay it...

Edit2: ok, now I found my bill...I used to get epost messages.  Then I started getting text messages.  Now this last one came by email.  It's kind of a pain when I have no idea what method of communication Koodo will use for this...
Userlevel 7
Badge +4
ml wrote:

By Tab, do you mean my latest bill?  I did actually forget to pay my last bill, which I have...

Oh I'm actually not sure what would happen if payment was a little late... you might be onto something there. If you never received a message (or more accurately, if Koodo never sent a reminder), I would contest the 2% interest 🙂 Edit: just saw your second edit, I think something strange is going on with text/email reminders, you're not the first person to mention it!

What I was referring to is payment of your phone actually - did you get a phone with your plan where Koodo contributed to your monthly payments with 15% of the bill? If so, you would need to pay off the remainder of the Tab (loan) before you can change your plan.

You could wait till your payment goes through but since you never know when promos will end, I would contact Koodo and ask them to change your plan for you. If you mention you tried and can't change it yourself, you won't be charged for that.

Good luck 🙂
Userlevel 7
ml wrote:

By Tab, do you mean my latest bill?  I did actually forget to pay my last bill, which I have...

Make sure to log into your self serve account before you begin shopping.

That should fix your issue. ASSUMING that koodo has processed your last payment of course. Even then, try it.
ml wrote:

By Tab, do you mean my latest bill?  I did actually forget to pay my last bill, which I have...

I was definitely logged in...I get the same result whether I'm logged-in before or after.

Regarding Tab...I do not have Tab on any existing plans.  I do have a balance on my account of about $137 that I can put towards a new phone.  My wife's account is at $0 (we cashed it in to get a new phone a few months ago).
ml wrote:

By Tab, do you mean my latest bill?  I did actually forget to pay my last bill, which I have...

Now that I check, my wife's account says it's tab type is 'SIM-Only', while my own account says 'No Tab Discount'.  I'm not sure what's going on with this...I've changed plans before with no problem.
Userlevel 5
ml wrote:

By Tab, do you mean my latest bill?  I did actually forget to pay my last bill, which I have...

Hey ml,

Please note that the new plans are exclusively offered with the new Tab. If your account says "No Tab Discount", that means you are still on the old Tab at least on one number. Feel free to send us a private message via Facebook or a direct message via Twitter so we can look into this.

Thank you!
ml wrote:

By Tab, do you mean my latest bill?  I did actually forget to pay my last bill, which I have...

Ok...who specifically do I send a message to on Facebook?
Userlevel 7
Badge +4
ml wrote:

By Tab, do you mean my latest bill?  I did actually forget to pay my last bill, which I have...

You call call Koodo to switch your plan. *611 from your koodo phone, option 5 and 0
I mean if you have "No Tab discount"(old tab system), you can't switch your plan to one of the new plan through self serve.
So, they will not charge you for this call.

Mind you, you will lose your 10% discount if you choose to switch to a new plan/tab system. (That's why you have to call in. I have done this)

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