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Cannot log in Prepaid Self Service


For a few days, I cannot log in my prepaid self service account. It only goes to https://prepaidselfserve.koodomobile.com/Overview/. Shows me a WELCOME word and then freeze there. Does anyone else have this problem?

34 replies

Userlevel 7
Badge +4
Unfortunately, yes DD... it is a problem that seems to have hit a few of us. On the positive side, Koodo is aware of it and working on a solution 🙂 See: http://community.koodomobile.com/koodo/topics/cant-log-in-to-prepaid-self-serve-this-webpage-has-a-redirect-loop
Userlevel 3
Hey DD, You should be able to access your Self Serve now. We Thank you for your patience 🙂. ________________________ If you see a good answer, give it a star
Unfortunately, I still cannot log in. 😞
Userlevel 3
Hey DD, Are you getting an error message or the same thing as before where the page freezes on Welcome? ________________________ If you see a good answer, give it a star.
Userlevel 6
Khaleila wrote:

Hey DD, Are you getting an error message or the same thing as before where the page freezes o...

I do get the "page freezes on Welcome"...... half a week now 😞
Userlevel 5
Khaleila wrote:

Hey DD, Are you getting an error message or the same thing as before where the page freezes o...

Hey David, We are aware about this this problem, actions are being taken to resolve this issue as soon possible. Thank you so much for your patience and understanding! ******************************************** If you see a good answer, give it a star.
Userlevel 6
Khaleila wrote:

Hey DD, Are you getting an error message or the same thing as before where the page freezes o...

No biggie! It's just very unconvenient, nothing endangering my life 😉
Userlevel 6
Khaleila wrote:

Hey DD, Are you getting an error message or the same thing as before where the page freezes o...

I'm confused. On another thread you suggested people to clear their cache etc. or call. I guess if there is an issue that is not going to help, right? http://community.koodomobile.com/koodo/topics/something-wrong-with-prepaid-customer-website
Userlevel 6
Khaleila wrote:

Hey DD, Are you getting an error message or the same thing as before where the page freezes o...

I think there are 2 separate issues affecting prepaid users, Chris. Some people were getting redirection errors from the website and that kinda stuff. In my case (and other people's), we could log in, but once in, all the screen was showing is "Welcome" and then nothing else. I think the former was website related, the second account related.... but I've been wrong in the past 😉
Userlevel 7
Badge +4
Khaleila wrote:

Hey DD, Are you getting an error message or the same thing as before where the page freezes o...

........... and to confuse matters, my problem (the redirect loop error) is now solved, whereas the "Welcome" error still seems to be present 🙂
Userlevel 6
Khaleila wrote:

Hey DD, Are you getting an error message or the same thing as before where the page freezes o...

You always end up in the "lucky" group, Sophia 😉
Khaleila wrote:

Hey DD, Are you getting an error message or the same thing as before where the page freezes o...

Still freeze on WELCOME.
Userlevel 3
Khaleila wrote:

Hey DD, Are you getting an error message or the same thing as before where the page freezes o...

Hey DD, Thanks for the update. We're still working on resolving it but for now you can give us a call at *611 or 1-866-995-6636 and an agent will take a closer look into the account. ________________________ If you see a good answer, give it a star.
Userlevel 2
I'm not able to log in either. It just seems to hang on the "waiting for Koodo" message on the bottom left of my browser. Edit: I was finally able to log in but it took about 5 minutes of waiting.
Userlevel 5
Beth Standen wrote:

I'm not able to log in either. It just seems to hang on the "waiting for Koodo" message on the bo...

Hey Beth, We are aware about this issue and we are currently working on a permanent fix. Thank you so much for your patience and understanding! ******************************************** If you see a good answer, give it a star.
I still cannot log in. This must be a hard to solve problem. 😞
Userlevel 6
DD Onwood wrote:

I still cannot log in. This must be a hard to solve problem. :(

Same here 😞
Userlevel 3
DD Onwood wrote:

I still cannot log in. This must be a hard to solve problem. :(

Hey DD and David, Is it still freezing at Welcome? Or what's the error message? ________________________ If you see a good answer, give it a star
Userlevel 6
Khaleila, screenshot taken on Friday, Oct 24th, 4:47 PM

Userlevel 7
Badge +4
Some random Mobile Master wrote:

Khaleila, screenshot taken on Friday, Oct 24th, 4:47 PM [img]https://d1qy7qyune0vt1.cloudfront....

I'm pleased to see you got a "welcome" though, David. How would you feel if it had said "Buzz off"? 😉 😛 😃
Userlevel 6
Some random Mobile Master wrote:

Khaleila, screenshot taken on Friday, Oct 24th, 4:47 PM [img]https://d1qy7qyune0vt1.cloudfront....

Every day, I try to log in..... 😛 Every day, I see Welcome.... 😛 So naturally, every day, I prepare tea and talk back a bit 🙂 Then I read some posts in a language I can't comprehend by a frequent poster 🙂
Userlevel 7
Badge +4
Some random Mobile Master wrote:

Khaleila, screenshot taken on Friday, Oct 24th, 4:47 PM [img]https://d1qy7qyune0vt1.cloudfront....

Tea? How boring... I thought real men drank coffee 😃
Userlevel 6
Some random Mobile Master wrote:

Khaleila, screenshot taken on Friday, Oct 24th, 4:47 PM [img]https://d1qy7qyune0vt1.cloudfront....

Coffee is for when I finally snap out of it and come back to my senses 😉
Userlevel 2
Prepaid self-service just keeps getting worse and worse. It's almost like they want to drive us away (or to post-paid, which has a higher ARPU).
Userlevel 2
DD, what is it that you need to do in Self Serve? Perhaps you should call CS and ask them if they'll waive their charges to help you do whatever it is you need to do.

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