I have been trying to change my rate plan all day and I keep getting an error saying: “It looks like you can’t choose a Perk right now.” This happens even if I choose that I’m not going to choose a perk. It says to try again in an hour but I’ve been trying for hours now and it’s the same error. It also says if the problem persists to try the chat, but the chat cannot help me.
Can I please get a rep involved?
Best answer by Flo Koodo
View originalWere you at least able to successfully change to the new plan (without the perk)?
Which plan and perk were you trying to change to?
Were you at least able to successfully change to the new plan (without the perk)?
Which plan and perk were you trying to change to?
No it wouldn’t let me change at all with or without the perk.
I’ve tried on multiple devices and browsers and all the same error.
I’m trying to change to the $50/month plan with 40GB of data and the Premium Voicemail perk.
+4
Have you managed to change your plan as of now?
Anyway, I will flag a rep to look into the issue.
+4
Hi
We are sorry for the inconvenience!
We have just sent you a PM, so we can further assist with the change.
Have you managed to change your plan as of now?
Anyway, I will flag a rep to look into the issue.
No but I am speaking with a rep in PM. Thank you for flagging them.
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.