I am trying to change one of my account to the $50 5gb plan but it doesn't seem to work. Can someone please help
Can you give more details on what is happening? What is it saying? Did you try other browsers and devices?
I did try other browsers but it keeps saying something went wrong. Don't worry we are working on it. I have 2 users for my account and the other number doesn'r seem to have an issue changing plans it's just the other user. See attached screenshot. This has been like this for over a week now.

If so we can flag a rep to change your plan.
Yes I am using the same email address on the community and self serve. That would really be good if a rep can help
Can you call me again please? It's the number ending 1218
I am having the same problem. I have tried over several days now on different devices and get the oops something went wrong…..
I would like to change my plan but get
Oops!
Something went wrong. Don't worry, we're working to fix it. Please try again.
Keep getting that every single time.
I too get the dreaded “oops something wen wrong” when I try to change my plan.
Using an iMac with Safari browser.
I too get the dreaded “oops something wen wrong” when I try to change my plan.
Using an iMac with Safari browser.
Please refer to all the options provided above in the thread he
Doug100f they were able to fix mine… not through self serve - someone from Koodoo called and changed my plan. Hope they do the same for you.
I am having the same issue. Trying to change my plan and the same error keeps coming up. Hoping someone can contact me to assist.
I am having the same issue. Trying to change my plan and the same error keeps coming up. Hoping someone can contact me to assist.
Which plan are you trying to change to?
I am having the same issue. Trying to change my plan and the same error keeps coming up. Hoping someone can contact me to assist.
Which plan are you trying to change to?
$50 4g plan
I am having the same issue. Trying to change my plan and the same error keeps coming up. Hoping someone can contact me to assist.
Which plan are you trying to change to?
$50 4g plan
Are you a resident of SK or MT? It says" Available for Manitoba and Saskatchewan residents only5"
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