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Cancelling Extended Warranty


I'm unable to cancel my extended warranty through Self Serve. I select "Change my monthly add-ons", select the extended warranty and click on "Submit". A pop-up notes "An error occurred. Please refresh the page or try again later." I've tried this a few times and the same message keeps popping up. Has anyone else had this issue? 

6 replies

Userlevel 7
Badge +4
Sorry but you must call in to cancel warranty please dial 611 from your phone
Chadwick wrote:

Sorry but you must call in to cancel warranty please dial 611 from your phone

At which time you are told it will cost $10 for a rep to make changes and an hour wait time to boot.
Userlevel 7
Badge +4
Chadwick wrote:

Sorry but you must call in to cancel warranty please dial 611 from your phone

While the wait times may be long just now, the fee is not charged for warranty cancellation.

Userlevel 7
Badge +4
Chadwick wrote:

Sorry but you must call in to cancel warranty please dial 611 from your phone

The rep will only charge for things that can easily be done in self serve. It's more of a "your being lazy" charge. *not endorsed by koodo lol
Will do - Thank you
Userlevel 7
Badge +4
dbw46 wrote:

Will do - Thank you

No problem

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