I have two lines on my Koodo account. I need to cancel one of the line.
It looks like I cannot talk to any representative on call because of COVID situation to do this. Also, I cannot find an option in self-serve to do this.
This is getting really frustrating to deal with.
Please let me know how to proceed now.
Best answer by Dinh
You could schedule a callback if you would like to cancel. You cannot cancel in your selfserve.
You can go to www.koodo.com/chat and type in “I want to cancel” after entering a Canadian number that can receiving incoming calls (and don’t block Koodo number 1 (866) 995-6636), they should be able to schedule a callback to that number.