Koodo Community

Cancel Sim Order

  • 9 April 2019
  • 3 replies

I would like to cancel a sim order I made, it hasnt been shipped yet, could someone please pm me to give you the order number


3 replies

Userlevel 7
Badge +4
You will need to contact the web store directly to cancel the order.
Userlevel 7
Badge +4
Koodo's webstore is not really made for changing your mind.
So the process here would be to cancel the order by sending the webstore an email. There will be no confirmation or reply so make Sure to cc yourself just in case.
If for some reason they don't see the email in time, just refuse delivery.

By chance is this a new line you are ordering a sim for?
yes, its a new line