Koodo Community
Question

Cancel/Close my account


I am not in Canada anymore, so I would like to close my account. I did tried calling Koodo customer service before leaving the country but I never got call back from your side. And then I chat in Facebook Koodo. You guys sent me a link and asked to click it to close my account. I did that but unfortunately it says verification failed when I clicked that link. Please help me to close my account.

2 replies

Userlevel 7
Badge +4
Hi,
Unfortunately, the forum won't be able to help you to close the account.

You would have to contact koodo again. You could try to call them through skype (or some voip apps) to their number 1 (866) 995-6636. You could also send message to their facebook (https://www.facebook.com/Koodo) again and ask the reason why the link didn't work.
Userlevel 7
Badge +4
Are you able to still successfully login to your self serve?

Are you prepaid or postpaid?

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