My current phone is broken. I tried to order a new one via self serve but my order was canceled due to some conflict with my credit card info.
“ We regret to inform you that we have not been able to process your order, verification was required to approve the order, we tried to contact you but we couldn't reach you out. Consequently, the order was cancelled.”
Trying to contact me by a phone that is broken is not helpful. No emails were sent to me to help correct the problem. So my question is how do I cancel my account without access to a working phone?