Hi! I bought a phone from koodo last july 29. I wasnt happy about it so i was planning on getting the pixel.
I paid off my tab balance and will be billed next month and i tried ordering the pixel online.
But i always get the message "bit of bad news. Based on your profile you're not eligible for an upgrade.pls visit a koodo store"
I have no time to visit the store and i really want to get the poxel phone while it's still available online. Chatted with the customer service on facebook but they havent replied since sunday.
Can anyone explain why i'm not eligible?