I am trying to purchase a new phone and have been unable to update my billing address on Koodo self serve. When I go to my Koodo self serve profile to make the change it says the change was successful and to wait a few minutes for it to take effect but it never changes to the new address. This has been a reoccurring issue for the last several days. I need this resolved asap as I use my phone for work.
Best answer by Flo Koodo
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If koodo system is down why no message from them to all account members???
+4
I am trying to purchase a new phone and have been unable to update my billing address on Koodo self serve. When I go to my Koodo self serve profile to make the change it says the change was successful and to wait a few minutes for it to take effect but it never changes to the new address. This has been a reoccurring issue for the last several days. I need this resolved asap as I use my phone for work.
The issue seems to be a known error. I will flag a rep here for you
+4
Hi
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