Moving from Bell to Koodo. Just installed my Sim. Using both my computer and my phone I tried to use the Self Serve > Mobile Services > Transfer number but it doesn’t work.
First, I get a message on the first transfer screen that says:
“ You are not able to change your number at this time Oops! You can't change your phone number within 14 days of activating or renewing a phone. “
Secondly, I “CAN” proceed by choosing the “Transfer your phone number” option, but after I enter in my full name and Account Number from Bell, two screens later I get this error message:
Best answer by Dennis
Thanks for replying. Yes, I didn’t think I had to wait 14 days, but they give you that message.
What is port protection? I entered the Bell 10-digit number. And then - as requested - the Account Number from Bell. I have confirmed my phone number can be transferred. It was not a landline, but an iphone.
I’ve left the same message on FB. No answer.
I’ve also been on the Chat and tried to schedule a call, but they say they are too busy and have no “slots.”
This is nutty. I’ve a business to run and people won’t be able to reach me.
Any other thoughts? Thanks!
Their FB chat is not live. Please give it some time and a rep will get to it and respond to you as they work through the queue