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Can't select add ons


I chose my phone plan that I wanted and saw that Unlimited Incoming calls was an add on so I want people to be able to call me but it wouldn't let me select it or anything for that matter so is it because the plan already has it or is it something else?

3 replies

Userlevel 7
Hi Domocorn,

What plan do you currently have? If you have a plan that has unlimited minutes then you won't have to worry about adding the add-on to your account, if it is one that has a limited amount of minutes then you can certainly add it, but you should be signed into your self serve to be able to add the feature.
Userlevel 7
Badge +4
If it is on self serve and you are unable to add it, call koodo (*611 it's a free call). They will be able to add it for you since you are unable to do it on your own.
Userlevel 5
Dennis wrote:

If it is on self serve and you are unable to add it, call koodo (*611 it's a free call). They ...

And no, you will not be charged for it because you cannot seem to add it on your own via Self serve.

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