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Can't register to Self Serve


I just signed up to Koodo and I'm trying to get my self-service account up and running.. It recognizes my name and number but not my account number and postal code. Would it have anything to do with me calling because they made a mistake in my account with my phone number and I called to have it fixed? Thanks !

5 replies

Userlevel 7
I would try calling customer service You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337 OR 611* from your koodo phone. Hours of Operation Monday – Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm
will they charge $35 for the account set-up?
They said they wouldn't.
which options should i pick once im on their support line?
Userlevel 4
Colin Wang wrote:

which options should i pick once im on their support line?

Option 5 for Customer Care or option 6 for Tech Support. Either one will be able to help you.

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